Frequently asked questions
  1) What do I need to view this Webcast?
  2) What support is available for users on Macintosh and Unix/Linux-Based operating systems?
  3) Why can't I hear audio?
  4) What is a pop-up blocker and how do I disable it?
  5) Where can I download the latest streaming media players?
  6) Where can I download the latest Internet browsers?
  7) I occasionally hear a clicking noise during the presentation. How do I turn it off?
  8) Why do I get a "connection failed" or "connection blocked" message when I try to view Adobe Flash streams?


  What do I need to view this Webcast?

Minimum Requirements

Operating System Processor RAM Internet Browser Hardware Media Players Internet Connection

Windows Vista

Windows XP

Windows 2000 1

Mac OS X 2

Linux 3

 Pentium III 733mhz+ or equivalent 512MB

Internet Explorer 6.0+ 4

Firefox 3.0+

Pop-up Blocking Software Disabled 5

AUDIO: Sound Card with speakers

VIDEO: Monitor with 1024x768+ resolution support

Windows Media Player 9+

RealPlayer 12+ 6

Adobe Flash Player 9+ 7

56k Dial-up Modem+ 8


1 - Older Windows operating systems, including Windows NT / 98 / ME, will most likely work but are not officially supported. Please consult http://support.microsoft.com/default.aspx?pr=lifesupsps to determine if your Operating system is still supported by Microsoft.

2 - Mac OS X must be used in combination with a supported Firefox browser and Adobe Flash Player.

3 - Most versions of the Linux OS will work in combination with a supported Firefox browser and Adobe Flash Player.

4 - Internet Explorer is the preferred browser for presenters.

5 - The presentation is built on pop-upless technology; however, the presenter may choose to use pop-up windows. In these cases, pop-up blocking software must be disabled for the presentation to work correctly. In many cases, holding down the "CTRL" key while opening the Webcast URL will temporarily disable your pop-up blocking software. Please consult the documentation for your pop-up blocking software to determine the correct way to temporarily disable it.

6 - If you receive a message that the system did not find RealPlayer installed within your Firefox browser, it's possible the plugin needs to be reinstalled (this can happen if the browser was installed after the player). Simply reinstall RealPlayer to fix this condition.

7 - In addition to having a properly installed Adobe Flash Player your pc must permit rtmp (over port 1935) and / or rtmpt (over port 80) live streaming protocols. Please contact your local IT Administrator if you are unsure of your settings.

8 - 56k Dial-up Modem+. Presentations featuring Application Demonstrations or Flash Video Roll-ins will require audience members to have a higher bandwidth connection such as Cable Modem or DSL.



  What support is available for users on Macintosh and Unix/Linux-based operating systems?

This presentation incorporates advanced multimedia features that allow elements such as slides, polling questions, surveys, and application demonstrations to be dynamically sent out and synchronized with the audio and/or video of the presentation. Certain standard browser plugins do not fully support these features in combination with Macintosh and Linux-based operating systems. As support for these features further develops this platform will incorporate these operating systems in the future. With this in mind, using a Firefox Web browser in combination with the Adobe Flash Player (version 9+) will allow most Mac and Unix/Linux users to view the presentation.

Please note: Presenters may not offer this option with each Webcast.


  Why can't I hear audio?

  • If you have internal speakers, make sure they aren't muted.
  • If you have external speakers, make sure they are powered on and aren't muted.
  • Make sure you did not lose Internet connectivity.
  • Make sure you have the media player installed that you are attempting to use and the plugin is correctly installed within the browser.
  • If you are using Windows Media Player and the player simply stops and/or gives you a generic "error" message, you may be missing an audio codec required to decode the presentation audio. Click here for the Microsoft Codec Installation Package.
    Alternatively, you can download the latest player here: http://www.microsoft.com/windows/windowsmedia/download/
  • If you are using Adobe Flash Player and are having connection issues please refer to the section labeled "Why do I get a "connection failed" or "connection blocked" message when I try to view Adobe Flash streams?"



  What is a pop-up blocker and how do I disable it?

Pop-up blockers are software programs that stop unsolicited "pop-up" browser windows from launching automatically. These windows often feature advertisements that can be an annoyance to users trying to browse the Internet, however some features of the Webcast may make use of pop-up windows to deliver key functionality. Depending on the software progam you have installed you may be able to add the Web site URL to a list of permissible Web sites where pop-up windows are allowed.

It is common to have one or more pop-up blockers that you may be unaware of. Most pop-up blockers reside either in the system tray (lower right hand corner of your screen by the clock) or as a toolbar in Internet Explorer (at the top of your browser, go to "View" and then "Toolbars"). These can be disabled in their options or preferences menus. (Common toolbars such as Google and Yahoo Companion have built in pop up blockers).

Also, if you are unaware of any other pop-up blockers that are running on your computer, you may want to see if you have personal firewall software running, such as Norton's Internet Security or ZoneAlarm. If you have either of these, they will also block pop-up windows.



  Where can I download the latest streaming media players?

- Windows Media Player - http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx
- RealPlayer - http://www.real.com   Read through each download page carefully to determine if you want the Free RealPlayer or Real's Premium Player
- Adobe Flash (for viewing Application Demonstrations and Video Roll-ins) - http://get.adobe.com/flashplayer/




  Where can I download the latest Internet browsers?

- Microsoft Internet Explorer - http://www.microsoft.com/windows/ie/ie6/downloads/default.mspx
- Firefox - http://www.mozilla.com/firefox/  



  I occasionally hear a clicking noise during the presentation. How do I turn it off?

Certain browsers may produce a periodic clicking during the presentation on Windows operating systems. This is normal, but it can be turned off.
  • Windows Vista - Click on the Windows Start icon, then choose "Hardware and Sound." Select "Sound", then the "Sounds" tab. Scroll down the "Program" menu until you reach "Start Navigation." Set the sound to [None] and click "OK." The clicking will be disabled.
  • Windows XP - You can disable this noise by going to the Start menu, then Control Panel. Open "Sounds and Audio Devices," and click the "Sounds" tab. Scroll down the "Program Events" menu until you reach "Start Navigation." Set the sound to [None] and click "OK." The clicking will be disabled.
  • Windows 2000 - Click on Start, then Settings, then Control Panel. Open "Sounds and Audio Devices," and click the "Sounds" tab. Scroll down the "Program Events" menu until you reach "Start Navigation." Set the sound to [None] and click "OK" to disable the clicking noise.


  Why do I get a "connection failed" or "connection blocked" message when I try to view Adobe Flash streams?

In addition to having a properly installed Adobe Flash Player your pc must permit rtmp (over port 1935) and / or rtmpt (over port 80) live streaming protocols. Please contact your local IT Administrator if you are unsure of your settings. IT Admins can click here to review additional information on configuring proxy servers to permit live Flash streaming.